Frequently Asked Questions
Retreat at Stafford | Future Residents | Current Residents | Cottonwood Residential Communities
Retreat at
Stafford
What is your pet policy?
We welcome up to two furry friends, and we have a 100 lbs combined
weight limit. There is a $250 pet fee per pet and $15 monthly pet
rent per pet. Currently, the restricted breeds are Akita, Chow,
Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers,
English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any
other breed with dominant traits geared towards aggression. Dogs of
other breeds mixed with any of the restricted breeds are not
allowed.
Do all of your apartments have the same
finishes?
All apartments will have the same features though with the
exception of our upgraded apartments. These upgrades include white
subway tile backsplash in kitchens along with pull down kitchen
faucets, LED lighting, USB ports in bedrooms, pull handles in
kitchen and bathroom and curved shower rods. All of our
apartments have black appliance packages.
Do all of your apartments include washer and
dryer?
Yes, our apartments include a full-size washer and dryer.
Do you have garages?
Yes, some floor plans will have an attached direct-access
garage.
Do you have storage units available?
We do not have rentable storage but select floor plans have storage
on the patio or balcony.
What is the parking policy at Retreat at
Stafford?
Parking is first come first serve. There are several parking spaces
throughout the property in order to provide ample parking to our
residents and their guests. We also offer Carports for a monthly
fee and parking permits are required.
What is included in the rent price?
The price shown on our website includes your rent. All residents
pay for electric which is setup by you and placed in your name
through your provider. Water is sub-metered and already connected
for all residents. Additional monthly charges include $27.00 for
valet trash and $52.50 for tech amenity fee (300 MB internet).
How do I setup electricity?
Once you apply and receive approval, you will contact Reliant
Energy at 1-855-353-7736 or a preferred company to set up electric
service prior to moving in. Provide them with your lease start date
and address. You will then need to provide us with your new account
number.
Who is the provider for internet and cable in this
area?
Cable is provided by Comcast for all apartments and AT&T in
select apartments. Internet is only provided by Retreat at
Stafford / Blue Rim through our tech amenity program.
What are the lease terms that are
offered?
We offer lease terms from 3 to 12 months, with different pricing
options for each term.
What are the hours for the amenities?
Residents have access to the pool area from 10am to 10pm and 24
hour access to the fitness center. The grilling gazebo area is
accessible from 8am to 10pm. Residents also have access to the dog
park at their leisure. Our business center and game room are open
during office hours.
What schools is Retreat at Stafford zoned
for?
Retreat at Stafford is zoned for HISD. In addition, Stafford
School District is accepting applications for Stafford Elementary,
Stafford Middle, and Stafford High.
For Future
Residents
How can I apply for an apartment?
Our application process is online and entirely
paperless making the process smooth and efficient for
you. From our website, click
Apply in the top menu bar or by choosing a floor plan, then
unit, then clicking Apply Online. Upon completing your
application, you will receive an email with a link to verify
your identity with Checkpoint ID. Please click this link
and follow the instructions.
What if I’m not ready to apply? What other options are
there?
If you’re not ready to apply, click
Email Us to send us your questions, or stop by to visit our
community. Our pricing does change daily so we encourage you to
apply as soon as possible to lock in the current rate.
How long do I have to move-in to my
apartment?
You may apply to move-in starting the date the unit is
available. The unit can be moved in to within
fourteen (14) days afterwards.
What do you look for in the application?
We use third-party, independent screening service that
views your credit, rental history, and employment history.
They also complete a background check.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach
out to a local rental company to rent furniture.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and
community amenities.
Do I have to make an appointment, or do you accept
walk-ins?
We offer self-guided tours, and you do not need an
appointment. Please bring a valid government ID with
you. All prospects will have their ID verified with Checkpoint
ID prior to taking a self-guided tour.
Can I get a price reduction if I sign a longer lease or
pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the
length of the lease. We do not offer a discount for paying a year
in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum
of $100,000 for the protection of our community. We also
recommend you obtain personal renter’s insurance for the protection
of your belongings. We do offer Resident Indemnity Management
insurance.
Click here for more information.
How accessible is the team at the local
office?
Our staff is available during office hours to assist you seven days
a week! You can also email us anytime, and we’ll respond during
office hours. All of our communities offer 24-hour emergency
maintenance, as well–simply call us and a member of our service
team will come out for emergency maintenance requests.
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For Current
Residents
How do I receive packages?
Packages can be sent through any courier and are delivered to your
front door or to the leasing office during business hours. If a
signature is required, the office staff will sign and accept your
package in the office. We have a package notification system that
will send you an alert when a package is being held for you in the
office.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by
dropping them off in our leasing office. We'll hand them to
the courier for you! Click here
to learn more.
What fees will I need to pay if I have to break my
lease?
We require a 60-day notice to vacate and there is a termination fee
equal to 1 month's rent. Please review your specific lease for
details on the termination policy.
How do I pay my rent online?
Visit your Resident
Portal, and click Make a Payment.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to
discuss transfer options within Retreat at Stafford as well as
additional options if you are relocating out of the area. The
transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Cottonwood Residential
Communities
Where are other Cottonwood Residential communities
located?
We are located throughout the United States. Click here to see all of
our communities.